Everything you need to know.

Shipping & Processing

• Orders are processed within 1–3 business days.

• Once shipped, delivery typically takes 1–5 business days via UPS or FedEx Ground, excluding weekends and holidays.

• Tracking details will be sent via email once your order ships. If you have not received tracking within 3 business days, please contact us.

• Once a package is in the carrier’s possession, Viscera is not responsible for lost, held, damaged, or misdelivered packages.

• Express shipping is not currently available.

• We currently ship within the United States only.

Exchanges & Returns

• Exchanges are accepted for sizing adjustments, subject to availability.

• To request an exchange, contact us through our contact page or at hello@officialviscera.co. Exchange instructions will be provided once your request is approved.

• If you receive a faulty or incorrect item, please contact us within 3 business days of delivery.

• Approved faulty or incorrect items will be replaced. If a replacement is unavailable, store credit will be issued.

Orders

• Once an order has been processed, it cannot be canceled.

• Size changes may be accommodated prior to shipment, subject to availability.

• Shipping address changes may also be possible prior to shipment.

Please contact us as soon as possible with your order number to request any changes.